Thank you for choosing TenetLive for your web hosting and domain registration needs. We strive to provide excellent services and customer satisfaction. However, we understand that circumstances may arise where you may need to request a refund. Please read our refund policy carefully before making a purchase.

1. Refund Period:

• Customers are eligible for a refund within 30 days of the initial purchase date.

2. Conditions for Refund:

• Refunds will only be granted if the customer encounters issues that are within the control of TenetLive, such as server downtime, technical problems, or failure to deliver promised services.
• Refunds are not applicable if the customer breaches our terms of service, including but not limited to misuse of resources, illegal activities, or violation of our acceptable use policy.

3. Exclusions:

• Domain registration fees, setup fees, and any additional services purchased separately from the hosting plan are non-refundable.
• Refunds are not applicable to accounts that have violated our terms of service or have been suspended or terminated due to non-compliance.

4. Cancellation Policy:

• To request a refund, customers must cancel their hosting plan or domain registration within 30 days of the initial purchase date.
• Late cancellations may not be eligible for a refund.

5. Process for Refund:

• To request a refund, customers must contact our customer support team via email at [email protected] or through our support ticket system.
• Customers must provide their account details and a detailed explanation of the reason for the refund request.

6. Refund Method:

• Refunds will be issued using the original payment method used for the initial purchase. For example, if the customer paid with a credit card, the refund will be credited back to the same card.

7. Partial Refunds:

• Customers may receive a partial refund if they have used the hosting services for a portion of the refund period before canceling.
• The amount of the partial refund will be calculated based on the unused portion of the hosting plan, excluding any non-refundable fees.

TenetLive reserves the right to modify this refund policy at any time without prior notice. By using our services, you agree to abide by the terms and conditions outlined in this refund policy.

If you have any questions or concerns regarding our refund policy, please contact our customer support team for assistance.